1.Applicability
This policy applies to all paid services on KrishiJob: Resume Builder, Resume Review, Ask Expert (Ask a Question and Book a Session), and recruiter credit purchases by companies, managers and consultants. Training programmes and certifications will be added to this policy when they launch on the Platform.
2.Summary
| Service | Cancellation | Refund |
|---|---|---|
| Resume Builder (basic or designer template) | Not applicable; the resume is generated instantly | No refund once the resume is generated. |
| Resume Review | Before the review starts | Full refund if cancelled before the review starts. Automatic full refund if the reviewed resume is not delivered within 48 hours. No refund once the reviewed resume is delivered. |
| Ask Expert: Ask a Question | Before an expert accepts the question | Full refund if cancelled before acceptance. Automatic full refund if no expert answers within 48 hours. No refund once an answer is given. |
| Ask Expert: Book a Session | Up to 24 hours before the slot | Full refund if cancelled 24 hours or more before the slot. Automatic full refund if the expert misses or cancels the session. If the expert reschedules, you may accept the new time or take a full refund. No refund if you do not join within 10 minutes of the start time. |
| Recruiter credits (company, manager, consultant) | Not applicable | Credits are non-refundable, non-transferable and have no cash value. Unused credits lapse on expiry. See section 5. |
3.When we always refund
You will receive a full refund, including GST and any platform fee, if:
- KrishiJob cancels or is unable to deliver the service you paid for;
- an expert misses or cancels a booked session;
- no expert answers your question within 48 hours;
- your reviewed resume is not delivered within 48 hours;
- you were charged more than once for the same service;
- money was deducted but the service or credits were not activated because of a technical error.
Refunds for an expert no-show, an unanswered question or a resume not reviewed in time are made automatically. You do not need to raise a ticket.
4.Rescheduling
An Ask Expert session can be rescheduled once, free of charge, if requested at least 24 hours before the booked slot, subject to the expert's availability. If the expert reschedules, you may accept the new time or cancel for a full refund.
5.Recruiter credits
- Credits purchased by companies, managers and consultants are non-refundable, non-transferable and have no cash value.
- Unused credits lapse on their expiry date and are not refunded.
- Credits used for a job post that goes live are not returned if the post is closed early.
- If a job post is rejected in moderation or fails to go live, the credits used are restored to your account. They are not refunded as money.
- If money was deducted but credits were not added because of a technical error, the full amount is refunded under section 3.
6.How to request a refund
For any refund that is not made automatically, candidates and recruiters can raise a ticket from their KrishiJob account:
- Log in and go to the Ticketing section.
- Raise a new ticket and choose Refund Request as the category.
- Select the payment or service, and add your transaction ID and the reason for the request.
- Submit the ticket. You will receive a ticket number to track its status.
Refund requests must be raised within 7 days of the payment or of the scheduled service date, whichever is later. We will review your ticket and respond within 3 working days. All updates, including approval or rejection with reasons, will be shared on the same ticket.
Other users, or anyone unable to access their account, can email [email protected] with their registered email or mobile number, transaction ID and reason for the request.
7.Refund processing
Approved and automatic refunds are credited to the original payment method within 7 to 10 working days. The final credit time depends on your bank and the payment gateway. Refunds for candidate services are always made as money, never as credits.
8.Account suspension
KrishiJob may suspend an account and withhold unused credits or pending refunds in cases of misuse, including fake job postings, misuse of candidate data, or fraudulent payment or refund requests.
9.Changes to this policy
We may update this policy from time to time. The version published on the Platform at the time of your payment will apply to that payment.